The description of the goods you order will be as shown on Mercia Electrical Solutions Ltd website at the time you place your order.
We list all our products as accurately as possible, but with so many different products and manufacturers subtly upgrading their products throughout the year there maybe a few occasions when what you receive is not 100% as described (but the difference will always be minimal and beyond our control). On such occasions we will always accept the return of the goods, refund your payment in full and update the listing accordingly.
The dimensions we quote are based on the information provided to us by the manufacturers but on occasions these can be vary (particularly if the fitting has been remodelled) and so we recommend that you do not cut locating holes etc., until you are in receipt of the products and have physically checked the dimensions.
Please note that we do not accept any costs related to installation whether based on the dimensions quoted or not. If you require any additional information before ordering to confirm suitability, please contact the manufacturer/supplier in advance.
All goods are subject to availability. If the OEM/Supplier anticipates an unreasonable delay with the delivery of your order, then the Supplier will contact you as soon as possible to offer a refund for any sum that has been paid by you for the goods.
Every effort is made to ensure that prices shown on the Mercia Electrical Solutions Ltd website are accurate at the time you place your order. If an error is found, we will inform you as soon as possible and offer you the option of reconfirming your order at the correct price or cancelling your order. If Mercia Electrical Solutions Ltd does not receive a response within 5 days of informing you of the error, the order will be cancelled automatically. If you cancel, Mercia Electrical Solutions Ltd will refund or re-credit you for any sum that has been paid by you.
The terms & conditions of sale apply to all goods supplied by Mercia Electrical Solutions Ltd hereon referred to as the Supplier. No contract exists between you and the Supplier for the sale of any goods until the Supplier has received and accepted your order and the Supplier has received payment in full. The contract is subject to your right of cancellation (see below).
Payment, inclusive of delivery charges, must be made in full before an order can be released.
Payments shall be made by you without any deduction unless agreed in advance by the Supplier to you and processed via a valid discount voucher.
Unless otherwise stated herein all quoted prices are in GBP, Excluding VAT which will be charged at the prevailing rate at the time of invoicing.
In no circumstances may goods supplied against a firm order be returned without our prior written consent and the receipt of your advice note stating the reason for the return and the date and number of our invoice. All goods returned must be securely packed and, unless we arrange collection, consigned carriage paid. If we collect, we reserve the right to make a handling charge, and the issue of our collection note will not bind us to issue any credit in respect of the goods.
If when you receive your product(s), you are not completely satisfied you may return the items to us, within fourteen days for exchange or refund. Returns will take approximately 5 working days to process once the goods have arrived. Items must be in their original packaging, with boxes, packaging materials, manuals, blank warranty cards and all accessories and documents as provided by the manufacturer. We have the right to refuse refunds for failure to meet the above criteria.
Non-Returnable Bespoke items are purchased on a non-returnable basis, this includes but is not limited to cable cut to a specific size. Discounted or end of line products may only be returned for repair, no refunds or replacements will be made.
Damaged Goods & Shortages
Mercia Electrical Solutions Ltd will not be liable for any costs incurred due to delayed delivery, faulty goods or shortages such as electrician’s fees etc. Faulty or damaged goods will be replaced or refunded in full, in accordance with the Consumer Distance Selling Regulations of 2000.
Damaged or Broken glass does not constitute faulty goods. Please note that all fittings that are sold complete with lamps or tubes are on the basis that the lamps and tubes are excluded from warranty or damaged on delivery replacement. Due to the very delicate nature of these products, we are unable to supply replacements free of charge.
All goods supplied warranted free from defects for 12 months from the date of supply (unless otherwise stated). This warranty does not affect your statutory rights as a consumer.
The warranty does not apply to any defect in the goods arising from fair wear and tear, wilful damage, accident, negligence by you or any third party, use otherwise than as recommended by the Supplier, failure to follow the Supplier’s instructions, or any alteration or repair carried out without the Supplier’s approval.
Any goods returned for a warranty claim that are found to not be faulty or the subject of misuse, which includes incorrect installation will be returned to the customer/s at their cost.
The Supplier’s total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise, arising in connection with the performance or contemplated performance of this agreement shall be limited to the price paid for the goods.
Nothing in these conditions excludes or limits the liability of the Supplier for death or personal injury caused by the Supplier’s negligence or fraudulent misrepresentation. Under no circumstances will the Supplier be held responsible for but not limited to additional electrician or any other contractor fees that arise because of but not limited to late, damaged or incorrect delivery of goods. You should not book an Electrician or any other contractor in advance of delivery.
Liquidated Damages in the event of late delivery will be 0.25% per week of delay or part thereof up to a maximum of 5% of the delayed portion of the works or equipment supply. In any event liability is capped at 5% of the Total Contract Price in full and final settlement.
The Supplier will take all reasonable steps to keep the details of your order and payment secure but unless the Supplier is negligent, the Supplier will not be liable for unauthorised access to information supplied by you.
Applicable Law
These terms of sale and the supply of the goods will be subject to English law and the English courts will have sole jurisdiction in respect of any dispute arising from the contract.
All content in whatever format found on Mercia Electrical Solutions Ltd website is copyright of its respective owner(s) and legal action may be taken if any person(s) or business is found using the content placed on Mercia Electrical Solutions Ltd website without written permission in advance.
