In no circumstances may goods supplied against a firm order be returned without our prior written consent and the receipt of your advice note stating the reason for the return and the date and number of our invoice. All returned goods must be securely packed and consigned carriage paid unless we arrange collection. If we collect, we reserve the right to make a handling charge, and the issue of our collection note will not bind us to issue any credit in respect of the goods.
If you are not completely satisfied with your product(s) when you receive them, you may return them to us within fourteen days for an exchange or refund. Once the goods have arrived, returns will take approximately five working days to process.
Items must be in their original packaging, with boxes, packaging materials, manuals, blank warranty cards and all accessories and documents as provided by the manufacturer.
We have the right to refuse refunds for failure to meet the above criteria.
Bespoke items are purchased on a non-returnable basis, this includes but is not limited to cable cut to a specific size. Discounted or end of line products may only be returned for repair, no refunds or replacements will be made.
If the goods supplied to you are damaged on delivery or if there are any shortages, you should notify Mercia Electrical Solutions Ltd in writing via email enquiries@merciaelectricalsolutions.com within 48 hours. It is your responsibility to thoroughly check all goods for damages & shortages within 48 hours. Outside this time, no claims will be accepted.
Mercia Electrical Solutions Ltd will not be liable for any costs incurred due to delayed delivery, faulty goods or shortages such as electrician’s fees etc.
Damaged or Broken glass does not constitute faulty goods.
Please note that all fittings that are sold complete with lamps or tubes are on the basis that the lamps and tubes are supplied free of charge and are therefore excluded from warranty or damaged on delivery replacement. Due to the very delicate nature of these products, we are unable to supply replacements free of charge.
