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In no circumstances may goods supplied against a firm order be returned without our prior written consent and the receipt of your advice note stating the reason for the return and the date and number of our invoice. All goods returned must be securely packed and, unless we arrange collection, consigned carriage paid. If we collect, we reserve the right to make a handling charge, and the issue of our collection note will not bind us to issue any credit in respect of the goods.

If when you receive your product(s), you are not completely satisfied you may return the items to us, within fourteen days for exchange or refund. Returns will take approximately 5 working days to process once the goods have arrived.

Items must be in their original packaging, with boxes, packaging materials, manuals, blank warranty cards and all accessories and documents as provided by the manufacturer.

We have the right to refuse refunds for failure to meet the above criteria.


Bespoke items are purchased on a non-returnable basis, this includes but is not limited to cable cut to a specific size. Discounted or end of line products may only be returned for repair, no refunds or replacements will be made.

Damaged Goods & Shortages

If the goods supplied to you are damaged on delivery or if there any shortages, you should notify Mercia Electrical Solutions Ltd in writing via email within 48 hours. It is your responsibility to thoroughly check all goods for damages & shortages within 48 hours. Outside this time, no
claims will be accepted.

Mercia Electrical Solutions Ltd will not be liable for any costs incurred due to delayed delivery, faulty goods or shortages such as electrician’s fees etc.

Faulty or damaged goods will be replaced or refunded in full in accordance with the Distance Selling Regulations of 2000.

Damaged or Broken glass does not constitute faulty goods.

Please note that all fittings that are sold complete with lamps or tubes are on the basis that the lamps and tubes are supplied free of charge and are therefore excluded from warranty or damaged on delivery replacement. Due to the very delicate nature of these products, we are unable to supply replacements free of charge.

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