Privacy Policy

Welcome to Mercia Electrical Solutions Limited’s privacy notice.

This privacy notice provides information on how Mercia Electrical Solutions Limited, along with its subsidiaries, collects and processes your personal data when you visit our website.

It is important that you read this privacy notice together with our website privacy policy which contains more detailed information about our data processing and can be accessed here.

Important information and who we are

Mercia Electrical Solutions Limited, along with its subsidiary companies, is the controller and responsible for your personal data.

Contact details

Our full details are:

Full name of legal entity: Mercia Electrical Solutions Limited and its subsidiaries.

Name or title of Data Protection Officer OR data privacy manager: [insert]

Email address: enquiries@merciaelectricalsolutions.com

Postal address: Mercia House, Chapel Green, Willenhall, West Midlands, England, WV13 1QY

Telephone number: 01902 608259

How and why we collect your data:

Most of the personal information we process is provided to us directly by you. We need to collect and use certain personal information to be able to offer our range of products and services. Your personal data will most commonly be used in the following circumstances:

Where we need to answer your enquiries.

Provide you with additional data on our products and services.

Where we need to perform the contract we enter into with you and to process payments.

Where we need to comply with a legal or regulatory obligation.

Where it is necessary for our legitimate interests (or those of a third party) and when your interests and fundamental rights do not override those interests.

With your consent, we may also use your information to advertise our products and services to you.

What information we collect:

Contact information including; name, address, telephone number, email addresses, other contact info.

Payment information

IP addresses

Typical Website stat data (e.g. what pages you viewed, docs downloaded)

Cookies (see “when you use our website”)

Any other information you choose to provide us with.

Sharing of Information:

Your information will only be accessible to third parties where required in order for us to provide our services or products. This may include:

Third party service providers

Our employees, agents, consultants and contractors

Professional advisors

Any relevant regulatory, governmental or law enforcement authority as required by law. This information will always be provided by you and will never be passed on to any other third party by us or used for any other purpose beyond that which it was provided for. We do not retain data or personal information beyond the period of time in which it is actively required other than for the fulfilment of any legal requirements.

When you use our website:

When you use our website to browse our products and services and view the information we make available, a number of cookies are used by us to allow the website to function, to collect useful information about visitors and to help to make your user experience better.

A cookie consists of information sent by a web server to a web browser, and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser. We may use session cookies on the website. Session cookies will be deleted from your computer when you close your browser.

We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information.

Data Retention:

We only keep the data as long as is required to support the reason we collected in the first place or to support legal, accounting, or reporting requirements.

Your data protection rights:

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information.

Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing – You have the right to object to the processing of your personal information in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. Please contact us at Mercia Electrical Solutions Limited. if you wish to make a request.

How to complain:

If you have any concerns about our use of your personal information, you can make a complaint to us at Mercia Electrical Solutions Limited. in the first instance. You can also complain to the ICO if you are unhappy with how we have used your data. They can be contacted at:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk

Policy updated: NEED AN UPDATED DATE